Engagement Context
Opens in plain English: who you are, why this project is happening now, and what success looks like in human terms — before any tables. Then a context sheet (company, industry, footprint, record counts, seats, budget, sponsor, admin) and an explicit map from your Ideal Customer Profile into the architecture: Green/Yellow/Red tiers → scoring, buying triggers → lifecycle, exclusions → suppression, churn patterns → negative scores and service design.